Welcome to C.A.R.E.


Customer Assurance • Repair • Education


Your storm door was built to last, and we're here to help you enjoy it for years to come.

Whether you need maintenance, have a question, want to schedule a repair, or simply need help switching your glass and screen, CARE is your one-stop homeowner resource.

Your project is complete. Our support is not.

90-DAY C.A.R.E FREE INSTALLATION WARRANTY

At Storm Door Guy, we stand behind our work. Even though your project is complete, our support is not.

Your storm door installation is covered for 90-days from the date of install. If something shifts, loosens, rubs, or does not operate the way it should, we will take care of it. Doors can naturally settle as your home adjusts to weather, temperature changes, and daily use. That is normal — and that is exactly why we offer this coverage.

During this 90-day period, if you notice anything that feels off, simply contact us. We will try to diagnose or explain the issue over the phone first. If we can't get to the bottom it it there, we will inspect the issue and make any necessary adjustments to ensure your door is operating smoothly and safely. Our goal is simple: your door should work the way it was designed to work — every single day.

This warranty covers installation workmanship. Manufacturer warranties for the door and hardware are listed below and may extend beyond 90 days depending on the brand and model.

We don’t disappear after install. We’re here to make sure it’s right. Below is an easy way to tell what is covered and what is not"

Covered

If something does not feel right because of how it was installed, we will make it right.

  • Door alignment adjustments

  • Hardware that loosens from installation

  • Latch or strike plate adjustments

  • Closer adjustments related to install

  • Minor shifting as the door settles

  • Seal adjustments related to install

NOT Covered

The following items are not covered under the installation warranty because they are outside of our control:

  • Normal wear and tear

  • Screen punctures and tears

  • Damage from wind, elements, slamming, or misuse

  • Sun fading or heat-related warping

  • Damage from improper cleaning products

  • Homeowner alterations after installation

Manufacturer warranties may provide additional coverage depending on your specific door model. See below for brand details.

If you are ever unsure whether something is covered, just reach out. We are here to help.

Frequently Asked Questions

Why won't my storm door close all the way?

A storm door that won't close properly is usually caused by a closer that needs adjustment, a latch that has moved out of alignment, loose hardware, or seasonal expansion and contraction. Start by tightening all hinge and closer screws, then check that the latch lines up with the strike plate. If necessary, adjust the strike plate slightly. If the door closes too slowly to latch, turn the adjustment screw on the end of the closer clockwise in small increments until the door closes smoothly.

If the entry door is closed before the storm door closes (like when you are leaving) the air pressure buildup between the two doors prevents the storm door from closing and latching. To solve this, either manually push the storm door closed or open the window to let the air trapped between the doors escape.

How often should I maintain my storm door?

Regular maintenance will help your storm door look and perform its best for years. We recommend cleaning the frame and glass monthly, inspecting and tightening hardware every six months, and lubricating all moving parts with a silicone spray. Once a year, inspect the weatherstripping, door sweep, screen tracks, and caulking to ensure everything remains in good condition.

What's the best way to clean my storm door?

Clean the frame using warm water, mild dish soap, and a soft microfiber cloth. Use a standard glass cleaner on the glass by spraying it onto the cloth rather than directly onto the door. Avoid abrasive cleaners, steel wool, pressure washers, or harsh chemicals, as they can damage the finish, weatherstripping, or painted surfaces.

My door slams shut or closes too slowly. How do I adjust it?

Most storm door closers have a small adjustment screw located at the end of the cylinder. Turning the screw clockwise makes the door close faster, while turning it counterclockwise slows the closing speed. Make only small adjustments, about one-eighth of a turn at a time, and test the door after each adjustment until it closes smoothly without slamming.

Can I replace the glass or screen myself?

Yes. Most interchangeable storm doors are designed so homeowners can easily switch between the glass and screen panels without special tools. Open the door, release the retaining clips or frame latches, remove the existing panel carefully, install the replacement panel, and secure it before operating the door. Always handle glass panels carefully and place them on a soft surface to prevent damage.

Why does my storm door squeak?

Squeaking is usually caused by dry hinge pins. Apply a silicone-based lubricant directly to each hinge, then open and close the door several times to distribute the lubricant. Wipe away any excess and avoid using cooking oils or heavy grease, which attract dirt and can create additional problems over time.

Why is my storm door hard to latch?

A storm door that is difficult to latch is often caused by loose hinges, seasonal movement, or a strike plate that has shifted slightly. Check that all hinge screws are tight, verify that the door closes completely, and inspect where the latch contacts the strike plate. If needed, loosen the strike plate screws, reposition it slightly, and retighten the screws until the latch engages smoothly.

Why is there condensation between my entry door and storm door?

Condensation occurs when warm, humid indoor air becomes trapped between your entry door and storm door and cools against the glass. This is most common during colder weather and is usually temporary. Keeping indoor humidity at a reasonable level, using bathroom and kitchen exhaust fans, ensuring the storm door's weep holes remain clear, and occasionally allowing fresh air to circulate between the doors can help reduce condensation.

What type of lubricant should I use?

A silicone spray lubricant is the best choice for storm door hinges, closers, latch mechanisms, and other moving parts because it dries clean and does not attract dirt or dust. Avoid using heavy grease, motor oil, or products intended primarily as cleaners, as they can collect debris and reduce the life of the hardware.

What should I do if my door was damaged by hail or wind?

Begin by carefully inspecting the entire door for cracked glass, bent frame components, damaged closers, loose hinges, torn screens, or damaged weatherstripping. Take clear photos of all visible damage before making any repairs, especially if you plan to file an insurance claim. Minor damage, such as a broken closer or torn screen, can often be repaired by replacing the affected part, while a bent or twisted frame typically requires replacing the entire storm door.

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